Privacy Policy
Last revised: May 9, 2026
Zetetic Guild Inc (“Zetetic,” “we,” “us,” or “our”) respects your privacy. This notice describes how we collect and use information through https://zetetic.space and when you buy robot vacuums, vac+mop combos, mopping robots, docks, and accessories from us (together, the “Site”).
1. Overview
Zetetic is an online retailer of home cleaning robots. This notice is written for household customers and gift purchasers using our Site. Practices may differ slightly if you later enroll a product in a manufacturer companion app operated by a third party—those apps have their own policies.
2. Categories of personal information
We may process:
- Identity & contact data — name, email, phone, shipping address;
- Transaction data — products ordered, order IDs, payment status, invoices;
- Support data — warranty inquiries, serial/model numbers you provide, chat or email history with contact@zetetic.space;
- Technical data — IP address, device identifiers, browser logs, approximate geolocation;
- Marketing preferences — newsletter opt-in status and campaign engagement;
- Cookie data — cart tokens, session IDs, analytics events.
3. Sources
Information comes mainly from you (checkout forms, account signup, support), automatically from your browser/device, and from vendors such as payment processors and shipping carriers that confirm delivery events.
4. Purposes of processing
We process personal information to:
- take and fulfill orders, including replacements and accessory restocks;
- provide customer care and troubleshooting for robot kits;
- send transactional notices (order, shipment, delay);
- improve Site navigation, product recommendations, and inventory decisions;
- prevent fraud and secure our infrastructure;
- send optional promotions if you subscribe (unsubscribe anytime).
We do not sell personal information as that term is commonly understood in U.S. retail privacy disclosures.
5. Disclosures to service providers
We use vendors for hosting, email delivery, payments, logistics, and analytics. They may only process data as needed to perform services for Zetetic and must protect it appropriately. We may also disclose information if required by law or to defend legal claims, and in connection with a corporate transaction involving Zetetic Guild Inc.
6. Retention
Order records are generally retained for business, tax, and warranty support periods. Marketing lists are kept until you unsubscribe or your address bounces. Support tickets are kept as long as useful to resolve recurring product issues.
7. Security
We use industry-standard protections such as encrypted transport (HTTPS), access controls, and vendor due diligence. Absolute security cannot be guaranteed.
8. Your rights and requests
Depending on where you live, you may request access, correction, or deletion of certain personal information, or ask questions about our practices. Email contact@zetetic.space and include enough detail for us to verify and locate your records. We may need to keep some information for legal or fraud-prevention reasons.
9. Cookies
Essential cookies keep your cart and checkout working. Analytics cookies help us understand which robot categories perform well. You can block non-essential cookies via browser settings.
10. Children
The Site is for adult purchasers. We do not knowingly collect personal information from children under 16.
11. Cross-border processing
Zetetic operates from the United States. Customer information may be stored or processed in the U.S. and in other countries where our providers maintain facilities.
12. Policy updates
We will post updates on this page and change the “Last revised” date. Material changes may also be highlighted on the Site homepage or by email when appropriate.
13. Contact Zetetic
Zetetic Guild Inc